WAREHOUSE INVENTORY COUNT SHIPPING DELAY
WAREHOUSE INVENTORY COUNT SHIPPING DELAY
There will be delayed shipping from March 26th - April 1st for a yearly inventory count. This count helps us to verify inventory and prevent order errors.
WHY ARE ORDERS DELAYED DURING THIS COUNT?
Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.
WHEN WILL MY ORDER SHIP?
The inventory count should be complete on April 1st. Orders will start shipping on April 2nd.
Yes, you can still place orders during this time, however orders will not begin to ship until Wednesday April 2nd.
CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?
Yes, if you've placed an order during the inventory count and decide you don’t want to wait, you can easily cancel your order. Please send an email to Customerservice@turtlebeach.com no later than Tuesday April 1st.
WHEN DOES NORMAL SHIPPING RESUME?
The count is expected to end on April 1st, so any orders placed after that will ship as normal.
