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We may collect personal information from the Site or we may authorize third-party companies to collect personal information from the Site on our behalf.
By accessing or using the websites of Turtle Beach and its affiliates (collectively, the "Site"), you agree to the terms of this Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this Privacy Policy at any time. Please check this page periodically for changes. Your continued use of the Site indicates your acceptance of any revised Privacy Policy. This Privacy Policy was most recently updated in December, 2017. Customers from “Europe” (EEA, U.K. Switzerland) should reference the respective privacy policy for their region: UK, IT, ES, FR, DE, NL, EU general store website.
Who may collect personal information?
We may collect personal information from the Site or we may authorize third-party companies to collect personal information from the Site on our behalf.
What is personal information?
We consider information that personally identifies you or that can be used to contact you (such as your name, email address or billing information), and any data that is linked to such information, to be personal information.
What personal information is collected?
How is personal information used by Turtle Beach?
Turtle Beach collects and uses your personal information:
In addition to your personal information, we may collect, or we may authorize third-party companies to collect on our behalf, information that, by itself, does not specifically identify you. This non-personal information is used to help us learn what products are of the most interest to users and to improve Site design and content. Some examples of non-personal information that we collect and use are:
The cookie, by itself, does not provide any personal information, such as your name or email address. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. However, you may not be able to use some features of the Site if you set your browser to reject cookies.
The information collected by cookies may be collected directly by us, or it may be collected by a third-party service provider. These data are anonymous and are not linked to any information that personally identifies you.
In some jurisdictions, cookies can only be set or accessed with consent. Your use of the Site signifies your consent.
Non-personal information may be collected, used or disclosed for any purpose. In the event that any non-personal information is associated with your personal information, such information is also treated as personal information for purposes of this Privacy Policy.
On occasion, Turtle Beach may share personal information collected from the Site with selected third-party companies who assist Turtle Beach in providing products and services or in advertising, marketing and website analytics efforts or allow such third-party companies to collect personal information directly from the Site. Such information may include your name, address, email address and purchase information, which will help arrange product delivery, provide customer support or target marketing communications. Such third parties have agreed to keep such information confidential and not use it to send advertisements or other communications on behalf of anyone other than Turtle Beach and its affiliates.
Turtle Beach does not sell, rent or lease its customer lists to third parties. Turtle Beach or the third-party companies that assist us with marketing may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information is not transferred to the third party.
Co-Branding
Turtle Beach may enter into a "co-branding" relationship with another company or organization. At times, we may communicate with customers on behalf of that company and customers may be directed to a partner website to purchase a specific item or learn about their services. In these cases, both Turtle Beach and the partner company may receive personal information you provide and you should refer to the privacy policy of the "co-branding" partner to learn about how they handle your personal information.
Our email marketing communications
Your personal information is processed in connection with our email marketing communications by Klaviyo, an email service provider, with its corporate address 125 Summer Street, Floor 6, Boston, MA, 02110. Klaviyo (www.klaviyo.com) acts on our behalf and processes your personal information on our instructions.
Links from the Site to Third-Party Websites
The Site may contain links to third-party websites. Turtle Beach is not responsible for the content or the collection or use of personal information by such third-party websites. Please refer to the privacy policies of the third-party website to learn about how they handle your personal information.
Links to the Site from Third-Party Websites
Turtle Beach may use outside marketing companies to place advertisements or links to the Site on third-party websites. The marketing company or the operator of such third-party website may collect information about people who click on an advertisement for or link to the Site. Turtle Beach is not responsible for the collection or use of information by such marketing companies or third-party websites. Please refer to their privacy policies to learn about how they handle your personal information.
Accounts owned or controlled by Third-Parties
You may choose to create accounts on websites or platforms owned or controlled by third-parties to purchase our products. These third parties may use your information for their own purposes, including for behavioral advertising and analytics purposes. Turtle Beach does not control and is not responsible for the collection, use or other processing of your information by these third parties through the accounts you create with them. Please refer to their privacy policies to learn about how they handle your personal information.
Merger or Acquisition; Legal Compliance
In the event that Turtle Beach is merged with or acquired by another company, or in the event of a transfer of our assets, we may disclose or transfer personal information and other information about usage of the Site in connection with such a transaction. You should also be aware that courts may have the authority under certain circumstances to permit personal information and other information about usage of the Site to be shared or transferred to third parties without your permission.
Non-Disclosure Except in Certain Circumstances
We will not use or disclose your personal information except: (1) as described in this Privacy Policy; (2) after obtaining your permission to a specific use or disclosure; (3) if it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Turtle Beach, or to others; (4) if we are required to do so in order to comply with any valid legal process or governmental request (such as a court order, search warrant, subpoena, civil discovery request, or statutory requirement); or (5) as we otherwise believe is required by law.
Disclosure for Fraud Prevention
When you place an order, we may share your name, physical and email address and order details (date, amount, product) with Signifyd for fraud prevention services. Signifyd is located at 99 Almaden Blvd., 4th floor, San Jose, CA 95113, USA (www.signifyd.com) and is responsible for performing its service as set forth in an agreement with us, as an independent controller and not as a processor, namely for the purposes of fraud identification, prevention, dispute and monitoring, and to analyze data for the purpose of building, maintaining and improving Signifyd’s predictive models and fraud-related services through Signifyd’s own AI model for the same purposes. We have Module 1 EU Standard Contractual Clauses with Signifyd (controller-to-controller) with UK and Swiss addenda with Signifyd in place. Signifyd has a separate legitimate interest to process these sets data as Signifyd is independently endorsing an order, and it is in Signifyd’s sole discretion to approve a transaction/provide a financial guarantee to us for the order amount. Signifyd has received and actively maintains SOC 2, Type 2 and PCI compliance certifications from an independent third-party auditor. Signify’s privacy policy is available here https://www.signifyd.com/privacy/. The legal basis for this sharing of the mentioned personal data with Signified as an independent controller is that it is in our legitimate interest (Art. 6 (1) (f) GDPR) to discover fraud and to protect ourselves against fraudulent orders. The GDPR recognizes fraud identification, prevention, dispute and monitoring in Recitals 47 and 71 as legitimate interests that provide a legal basis for a controller to process personal data.
Turtle Beach’s server is located in the United States. We, as U.S. based company, do not solicit or knowingly collect personal data from individuals located outside of the United States through the Site. If you are located outside the United States and choose to contact us and send us personal information voluntarily (e.g., by placing an order online via our Site), please be advised that your personal information will be processed in the United States and that the protection of your personal information in the United States may be different from data protection in the country where you reside. Where this occurs, you acknowledge and where required, consent to such transfer in accordance with this Privacy Policy.
You are also advised to consider before you voluntarily send personal information to us that there might not be an independent data protection authority and/or safeguards of the data processing principles and/or safeguards of data subject rights in the United States as set forth under your data protection law, unless such rights are explicitly mentioned in this Privacy Policy.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
While we hope that the information included in this Privacy Policy has helped you better understand how we use and protect your information to provide you with better service, we understand that you may still choose to not receive information from Turtle Beach or our partners.
As a part of our commitment to your privacy, we agree to honor customers' requests not to receive mail or email from Turtle Beach.
If you have previously opted to receive, or otherwise currently receive, promotional emails from us, you may unsubscribe by emailing webmaster@turtlebeach.com. Within a reasonable period of time after unsubscribing, you will no longer receive marketing emails from Turtle Beach. You may still receive e-mails regarding your transactions, for example, confirming that you have placed an order or that a product you have ordered has shipped.
The Site is not intended for or directed to children under the age of 16 years. We will never request personally identifiable information from anyone whom we know to be under the age of 16 without verifiable parental consent. By using the Site, you represent and warrant that you are at least 16 years old. If we become aware that a customer is under the age of 16 and has provided us with personal information, we will remove his or her personal information.
A parent or legal guardian who needs to access, change or delete personal information regarding their child should contact webmaster@turtlebeach.com.
If you have any comments on or questions about this Privacy Policy or believe that Turtle Beach has not adhered to this Privacy Policy or any privacy law, please contact webmaster@turtlebeach.com.
